1.0 Modifications & Amendments
All requests for modifications/amendments must be made in writing and directed to the Travel Hub Customer care team or your Travel hub Tour Coordinator. If you request a date change Travel Hub will attempt to honor your request at no charge; however a change of date from your original travel date may attract an additional fee. Date-change requests and amendments are subject to availability Travel Hub cannot guarantee the success of any date-change request.

2.0 Cancellation
2.0.1 Tours and treks: At the time of booking you will be asked to pay either the full amount or 20 % deposit. Refunds will be made in the form of a refund to your credit card:
Cancellation 10+ days prior to tour departure - you will lose 10% of the amounts we hold plus an additional refund fee of 500 Baht will be deducted. Cancellation within 10 days prior to tour departure - no refund will be made.All requests for refunds must be made in writing and directed to the Travel Hub Customer Care Team.
2.0.2 Hotels: If you have booked hotels with your tours thro' Travel Hub At the time of booking you deposit amount will include 1 nights accommodation charge for the hotel. You will be refunded as follows:
Cancellation 10+ days prior to arrival - we will not levy any further cancellation fees other than those stated above clause 2.0.1). Cancellation within 10 days prior to tour departure -We will levy a further cancellation fee of one nights accommodation charge for each room booked this is in addition to the cancellation fees above clause 2.0.1)
2.0.3 Flights: Terms for flight cancellations will depend on airlines and ticket types. We will refund in full any amounts which are returned to us by the airline or ticket provider less 5% of flight total plus 500 Baht handling and refund fee

3.0 Pricing & Inclusions/Exclusions
Prices listed on Travel Hub web sites are per person, unless otherwise specified. All prices are listed in Thai baht
We do not guarantee any price quoted in a currency other that Thai Baht. If you request a quote in another currency other than Thai Baht then this is subject to change depending on the prevailing exchange rate until full payment has been made. Price quotations are subject to change without notice, until a booking has been confirmed.

4.0 Airport, train, bus station and hotel transfers
Travel Hub will endevor to pick you up promptly at the designated airport, bus or train station according to the arrival information you provide to us. It is the customers responsibility to ensure that the correct arrival information is provided to us and must clearly state at which airport, bus station, ferry port or train station and provide flight number and arrival time (in 24 hour format). If you arrival transport is more than 2 hours late Travel Hub reserves the right to cancel the transport/transfer service and the transfer fee will be forfeited by the customer. For hotel pick ups and transfers it is the clients responsibility to provide the full name and full address of the hotel. If you only provide the hotel name then we will search on-line for an address of your stated hotel but please note that it is the customers responsibility to ensure we have the correct address. We will provide the hotel address on the payment request email please check that that we have the correct address before proceeding with payment.

5.0 Timing and Curtailment
Travel Hub will endeavor to complete your stated itinerary in the alloted time, however in rare circumstances (usually due to heavy traffic, traffic hold ups or the pace of the group) It is possible that the stated itinerary can not be completed. In such circumstances no refund or part refund will be mandatory. Travel Hub will endeavor to complete your written itinerary but we can not guarantee that we include any requests for further attractions which are not stated on the written itinerary.